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Oferta Destacada Tiempo completo

Shipping Customer Service Specialist

TELUS Digital, Guatemala, Guatemala, Guatemala

29/07/2026 Tiempo completo Código: NT673950

Hace 1 hora

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Sobre este puesto

We are looking for a reliable and service-oriented Shipping Customer Service Specialist to join our customer experience team in a BPO/call center environment. This role involves assisting customers with shipping inquiries, tracking packages, resolving issues, and providing accurate information regarding logistics and delivery services. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage customer concerns efficiently while maintaining a positive and professional attitude. This position is key to ensuring a seamless and supportive shipping experience for all customers. Key Responsibilities -Respond to customer inquiries about shipments, tracking, and delivery updates with empathy and accuracy. -Provide top-notch customer service and back-office support to senders and recipients. -Troubleshoot issues related to lost packages, delays, or account inquiries efficiently. -Ensure every interaction reflects the commitment to speed, reliability, and quality in logistics. Requirements -Work Modality: Must be flexible to work on-site during training; transition to work-from-home afterward. -Education: Minimum High School Diploma or equivalent certification required. -English Level: B1 Spoken & Written (CEFR). -Background Check: Must pass a local and international criminal record check (BGC). -Employment Verification: Required. -Legal Documentation: NIT & DPI

Requisitos

  • Edad del candidato: Mayor de 18 años
  • Experiencia requerida (años): 0
  • Nivel de estudios: Educación diversificada / Bachillerato
  • Idiomas: Inglés (intermedio)
  • Disponibilidad para viajar: No
  • Cambio de residencia: No

Beneficios

  • Actividades recreativas
  • Áreas recreativas en la empresa
  • Bono de productividad
  • Bono por asistencia
  • Bono por puntualidad
  • Bonos de desempeño
  • Capacitación continua
  • Consultas médicas dentro de la empresa
  • Cupones de descuento en comercios
  • Descuentos corporativos
  • Flexibilidad para estudiar
  • Guardería o apoyo de cuidado infantil
  • Prestaciones de ley (aguinaldo, bono 14, vacaciones, IGSS, asuetos)
  • Programas de bienestar (gimnasio, mindfulness, nutrición)
  • Programas de salud mental (psicología, asesoría)
  • Seguro de vida
  • Seguro médico
  • Seguro médico para dependientes